She(Emily for this discussion) has the most “interesting voice” I’ve ever heard, backed up with good English diction.
I had some problems with my bank account, she attended to me on the phone, that’s how we first met. She called me back with regular updates until issues were resolved. I really appreciated the way she professionally handled the whole situation, she knew her job really well. The next day after things were fixed, I called their customer service line, asked to speak to her, just to show my appreciation.
Two months came and went.
I needed something else, so when I called customer service, I requested to speak to her. She was not at her desk the first time I called, so I left a message. She returned my call sometime later during the day and I got to explain my request. She gave me the exact information I needed – straight to the point; sent me the necessary documentation, which I completed and mailed back. She called me to acknowledge a receipt, and gave me a time frame for service delivery. One day before her stipulated time-frame, service was promptly delivered. She deputized someone else to call me and notify me things were ready to roll.
It was as if I had found a gemstone. Suddenly, I started telling my story to all my friends about this lady – Emily: how sharp to the point she was, confidently well spoken, knew her job extremely well, etc. She soon became my yard-stick for customer service delivery. A friend of mine who was having some problems with his account in another bank got bought over, and concluded a new service account in Emily’s bank.
At another time, she voluntarily gave me her personal number and said I could call her if I needed anything – and that even if she was on the field, she could call her office and have things running. Things were pretty official, and I liked it that way. Some 7-months after we initially started speaking, I was on the Island, on an afternoon, and it suddenly occurred to me that her office was nearby. I decided to locate the place to pay her a visit – just to formalize the “let me see who I have been talking to all this while” line of thought.
I called her to ask if she was in her office, that I was nearby. At first she went silent, said she would call me back. 5-minutes later, she called me and said she was at work. Long story cut short, I wish I hadn’t made the attempt to see her. The visit was like someone who just finished eating some very good food and was given bitter water to drink.
She was the exact opposite of what I expected to see. If I would rate her voice is 100%, I would rate her(physically) presentation as zero. I had to pinch myself as I wanted to ask her over and over again if she was the one I had been talking to, or if someone was playing a joke on me.
I expected to see a physically beautiful lady, someone as confident looking as her sounding voice; someone that was physically sharp; a lady in the true sense of the word. Emily disappointed me. What I saw was a 5-foot( height not a problem) lady, who was too chubby for her height, looked stuffed into her skirt and blouse with stressed front buttons; with a hairdo that didn’t go along with the rest of the figure. Within 2-minutes of meeting her, the only thing that crossed my mind was that this girl sure needs a makeover.
It surprised me though, how a lady like this could have such an amazing voice. Her clothing was descent, but I as a man could have given her lady a complete make-over if only suggesting the idea to her won’t be taken negatively. I could give her female-fashion tips from the men’s department, how to dress and be smart; a hairdo that sits well on her; I could have picked out some clothes for her to rhyme with her chubbiness and some low-heel shoes to keep things cool; taken her to the gym to loose some of those flabs. I maintained my calm as those thoughts roamed my head.
Sometime before, she had corrected my (calling her Mrs). She said she was a Miss. I had playfully asked if she was single, taken or married and she replied: “none of the above”. Unfortunately, I had these at the back of my mind that particular day and it pained me she didn’t score a pass-mark.
I left her premises that day with mixed thoughts: why should such a great voice fall on a not so great looking human being – someone who might not even care much about how she looks. What I was really happy about though is that I didn’t take the initial toasting a level further, coz if I had, I would have been so pissed on our first date if this was how she presented herself.
I still think about her every now and then, not as if I like her, but as if she was my sister and I wanted to help her – especially with her self presentation, without crossing the line
If you were in my shoes, what would you do?